Some Results of the Study on Determining Digital Competence Needs of Citizens

Abstract

Nowadays, when the digitalization is happening around the world, someone who uses computers, mobile devices and other equipment well, easily browses, searches and filters data, information and is able to create digital content, is considered as a person with basic digital skills. In this context, the Government of Mongolia announced to become a "Digital Nation" and to form competitive and creative citizens as well as enhance the quality of life of Mongolian citizens. At the core of this policy, there will be citizens who have the appropriate skills of utilizing ICT. The research was carried out with the aim to identify the digital skills needed by citizens on a daily basis and determining the current state of digital skills. There is a need to review some of the competences included in the 12 competency frameworks with 3 domains developed by the Universal ICT Competency Framework Working Group, and improve and compare to competences in other countries. Newly identified competence groups need to be redefined based on the research. In order to support/develop citizens’ digital skills necessary for everyday use, special programs will be required to be implemented that reflect\consider their place of residence, age, gender, employment and household income.